Service Design leader | Product leadership | Practice leader | Value creation through delivery | Executive coach | Mentor | Speaker
Expertise
Value Creation and Strategic Design
By creating value for clients and end-users across industries, I have established myself as a strategic thinker who drives innovation from concept to execution. My focus on collaboration ensures that stakeholders are aligned towards common goals, further enhancing the impact of strategic design to create impactful services and products.
Service and Product Design Excellence
I have significant experience leading multiple teams and a design practice at scale. I have been dedicated to delivering high-value services to all users across the organizations I work with. I enjoy working with organizations to champion best practices in user research, collaboration, and stakeholder engagement, ensuring that every design decision is grounded in real-world insights. My commitment to excellence drives the design process, ensuring that services are not only functional but also meet the needs of the users we serve.
Empowering Teams and Capacity Building
My focus on leadership is to help empower and build capacity within cross-functional teams. I actively mentor and coach leaders and practitioners, fostering their growth and development. With expertise in Agile/SCRUM methodologies and remote team management, I ensure that teams are equipped with the tools and knowledge needed to deliver impactful services. I also assist and guide enterprise executives, empowering them with human-centered design principles to focus on outcomes and build buy-in at all levels.